Refund Policy

1. Overview

At AmoraRSVP, we strive to provide the best possible service for your wedding invitation and RSVP management needs. This Refund Policy explains our policies regarding refunds, cancellations, and payment disputes.

All payments are processed securely through Paddle, our third-party payment processor. By making a purchase, you agree to both our Refund Policy and Paddle's terms and conditions.

This Refund Policy should be read in conjunction with our Terms of Service and Privacy Policy.

2. Credit System

2.1 How Credits Work

AmoraRSVP operates on a credit-based system. You purchase credits that can be used to send wedding invitations through various channels:

• Email Invitations: Credits are consumed when you send invitations via email
• SMS Invitations: Credits are consumed when you send invitations via SMS
• WhatsApp Invitations: Credits are consumed when you send invitations via WhatsApp

2.2 Credit Validity

Purchased credits remain valid and do not expire as long as your account is active. Credits are:

• Non-transferable between accounts
• Applied to your account immediately upon successful payment
• Deducted automatically when you send invitations

2.3 Credit Balance

You can view your current credit balance at any time through your account dashboard. The system will notify you when your credit balance is low.

3. Refund Eligibility

3.1 Unused Credits

Refunds for purchased credits may be requested under the following conditions:

• Timeframe: Refund requests must be submitted within 14 days of purchase
• Usage: The credits must be completely unused (no invitations sent using the purchased credits)
• First-time purchases: Refunds are more readily granted for first-time purchasers

3.2 Service Issues

Refunds may be granted if you experience technical issues that prevent you from using the Service, including:

• Invitations not being delivered due to system errors (not recipient email/phone issues)
• Service outages that significantly impact your ability to use purchased credits
• Critical bugs that prevent core functionality

3.3 Duplicate Charges

If you are charged multiple times for the same transaction due to a processing error, we will immediately refund the duplicate charges upon verification.

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact us at hello@amorarsvp.com with the subject line “Refund Request”
2. Include your account email address
3. Provide the transaction ID or receipt from Paddle
4. Explain the reason for your refund request
5. Include any relevant screenshots or documentation

4.2 Refund Review

Once we receive your refund request:

• We will acknowledge receipt within 2 business days
• We will review your request and verify eligibility
• We may contact you for additional information if needed
• You will receive a decision within 7 business days

4.3 Refund Processing

If your refund is approved:

• The refund will be processed through Paddle to your original payment method
• Processing typically takes 5-10 business days
• You will receive email confirmation when the refund is processed
• The unused credits will be removed from your account

4.4 Partial Refunds

In certain circumstances, we may offer partial refunds. For example, if you have used some credits but experienced service issues, we may refund the unused portion. Each case is evaluated individually based on the specific circumstances.

5. Non-Refundable Items

5.1 Used Credits

Credits that have been used to send invitations are non-refundable. This includes situations where:

• Invitations were successfully delivered to recipients
• You made an error in recipient information (wrong email, phone number, etc.)
• Recipients did not receive invitations due to their email/SMS settings or filters
• You changed your mind about the invitation design or content after sending

5.2 Outside Refund Window

Refund requests submitted more than 14 days after purchase are generally not eligible for refunds, except in cases of:

• Documented service failures
• Billing errors or duplicate charges
• Exceptional circumstances reviewed on a case-by-case basis

5.3 Change of Mind

Refunds are not provided simply due to change of mind if credits have already been used or if the refund window has passed. We encourage you to start with a smaller credit purchase to evaluate the service before committing to larger purchases.

6. Cancellation Policy

6.1 Account Cancellation

You may cancel your AmoraRSVP account at any time through your account settings or by contacting us. Upon cancellation:

• Your account will be immediately deactivated
• You will lose access to all account features and data
• Any unused credits will be forfeited unless a refund is requested and approved within the eligibility period
• Your personal data will be handled according to our Privacy Policy

6.2 Service Discontinuation

If AmoraRSVP discontinues the Service, we will provide at least 30 days notice and offer refunds for all unused credits purchased within the previous 12 months.

7. Payment Disputes

7.1 Chargebacks

If you initiate a chargeback or payment dispute with your bank or credit card company:

• Your account may be immediately suspended
• Access to the Service will be restricted until the dispute is resolved
• We encourage you to contact us directly before initiating a chargeback
• We will work with you to resolve any billing issues

7.2 Fraudulent Transactions

If you believe a transaction was fraudulent or unauthorized:

• Contact us immediately at hello@amorarsvp.com
• Provide details of the unauthorized transaction
• We will investigate and work with Paddle to resolve the issue
• Fraudulent transactions will be refunded in full

7.3 Currency and Exchange Rates

All prices are listed in US Dollars (USD). If you pay in a different currency, the exchange rate is determined by Paddle and your payment provider. We are not responsible for currency conversion fees or exchange rate fluctuations. Refunds are processed in the original payment currency.

8. Contact Information

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

When contacting us about a refund, please include:

• Your account email address
• Transaction ID or payment receipt
• Date of purchase
• Amount paid
• Detailed reason for refund request
• Any supporting documentation

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated “Last Updated” date. Your continued use of the Service after any changes constitutes acceptance of the modified policy.

We will notify users of any material changes to this policy via email or through a prominent notice on the Service.